 Ways to shop and delivery
Probably the easiest way to shop is online but we are
always happy to take postal or telephone orders [01570
423523]. We have a warehouse
shop so if you live locally we would love to see you there. Click
here for location map.
HOME DELIVERY IS FREE on orders over £15.00 in Swansea,
The Gower, Carmarthenshire and Ceredigion West Wales
and
£7.50 per order for the rest of the UK
Frozen food is despatched at your own risk in gel packs, we will do
our utmost to pack this well but cannot guarantee that it will remain
frozen.
Dry Ice is available and recommended at a cost of £6,
or free if you spend more than £40 on frozen food. Ice cream
and frozen baby food will only be despatched in dry ice. We guarantee
frozen delivery if you use dry ice.
Delivery is either by overnight couriers or by our own
temperature controlled van. Our aim is to deliver your order within four
working days, if there is a delay, we will contact you to let you know.
Courier delivery days are Wednesday, Thursday or Friday.
Local deliveries are normally made in our own van, at the moment free
delivery by our van is available to Ceredigion and Carmarthenshire
- but only on regular delivery days - if it goes by carrier it is chargeable. Please
ring for your local delivery day. If something is needed urgently,
we can always send something out on overnight courier if necessary.
If you add instructions to your order - eg. leave in porch,
leave next door, your organic parcel can be left without your signature.
You will always be contacted before delivery if your order
contains perishables. This may be either by phone or e-mail.
Packaging
All goods will be packed appropriately but food will be
dispatched in cardboard boxes / cartons, chilled and frozen products
are sent in recyclable cardboard outers, lined with returnable insulation,
and packed in a frozen gel. A prepaid return envelope is enclosed for
returning the box liners. Local customers are also asked to leave out
or give previous packaging to the van driver when their new order is
delivered
|
